Terms of Service

Last updated: September 30, 2026

These Terms of Service ("Terms") apply to cleaning services arranged through Anchor Cleaning Company LLC ("Anchor Cleaning Company," "we," "us" or "our") and to your use of our website. By requesting a quote, booking a cleaning or using our website, you agree to these Terms.

1. Our services

Anchor Cleaning Company arranges residential and commercial cleaning services in Fairfield County and New Haven County, Connecticut. We refer highly vetted, independent cleaners in your area to perform the services you book. Anchor Cleaning Company is not the employer of the cleaner referred to you.

The tasks included in each service are described on our website and confirmed with your quote. Services not listed, such as heavy lifting, biohazard cleanup, mold remediation, exterior work or work at unsafe heights, are not included unless agreed in writing.

2. Quotes and pricing

• Quotes are based on the information you provide about your home or space. If the size, condition or scope on the day of service differs significantly from what was described, the price may be adjusted, and we'll discuss this with you before extra work is done where possible.
• Recurring-plan discounts apply only while your recurring plan remains active.
• Prices do not include add-ons unless they are listed in your quote.

3. Booking and payment

• A valid payment card is required to schedule a cleaning and is kept on file.
• One (1) day before your scheduled clean, a temporary authorization hold for the service amount is placed on your card.
• Your card is charged approximately one (1) hour after your clean is complete.
• By booking, you authorize us and our payment processor to place these holds and charges, including any applicable cancellation fees or agreed add-ons.
• If a payment fails, we may pause future services until it is resolved.

4. Cancellations and rescheduling

If your cleaner cannot access the property at the scheduled time (for example, no one is home, keys or codes don't work, or the property is unsafe to enter), the visit may be treated as a late cancellation.

Recurring plans have no long-term contract. You may change, pause or end your plan by contacting us, subject to the notice above for any upcoming scheduled clean.

5. Access, safety and your home

• Please provide safe access to the areas to be cleaned, including any keys, codes or entry instructions.
• Let us know in advance about pets, alarm systems, fragile or high-value items, and any areas or items that should not be touched.
• Please secure cash, jewelry and valuables before your clean.
• For move-in and move-out cleans, the home should be empty and have working water and electricity.
• Cleaners may decline tasks they consider unsafe.

6. Anchor Re-Clean Guarantee

If you're not satisfied with part of your clean, contact us within 24 hours of the service and tell us what was missed. We'll arrange to come back and re-clean those areas at no additional cost. The guarantee covers tasks included in your booked service; it is not a refund policy.

7. Damage and claims

If you believe something was damaged during a cleaning, please report it to us in writing, with photos, within 24 hours of the service. We'll work with you and the cleaner to review and resolve the claim in good faith. We are not responsible for normal wear and tear, pre-existing damage, items that were not properly secured, or damage resulting from defects in the item or surface itself.

8. Non-solicitation

Because we invest in vetting and matching cleaners, you agree not to hire a cleaner referred to you by Anchor Cleaning Company directly, outside of our service, while using our services and for 12 months afterward.

9. Text message (SMS) program

Program name: Anchor Cleaning Company customer messages. Description: If you opt in, you'll receive text messages about your quote, scheduling, appointment reminders and service updates, and, only if you separately opt in, occasional offers.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. You'll receive one final message confirming you've been unsubscribed.
• Reply HELP for help, or contact us at (203) 717-0768 or [email protected].
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchase.
• See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10. Website use

Content on this website is provided for general information and may change without notice. You agree not to misuse the website, submit false information, or attempt to interfere with its operation.

11. Limitation of liability

To the fullest extent permitted by law, Anchor Cleaning Company's total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental or consequential damages.

12. Governing law

These Terms are governed by the laws of the State of Connecticut.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they were last changed. Continuing to use our services after an update means you accept the updated Terms.

14. Contact us

Anchor Cleaning Company LLC
Wilton, CT
Phone: (203) 717-0768
Email: [email protected]